After reading the results of the customer service representative's experience with AI augmentation, I asked myself, "What would an evil employer do with this data?" Well, the obvious next step is to replace all of the highly skilled customer service reps (who are likely the most highly paid) with low skilled, inexperienced reps (who can be paid less) augmented with AI. Boom, a second cost reduction and return to wider inequality.
Curious your thoughts on access to AI. I live in Nevada, where a majority of our population is located in one of our two main MSAs, Reno and Vegas. However, there are rural communities in Nevada that still don't have high-speed internet. So do you think there will be a further divide among urban versus rural workforce productivity as AI seems to progress at break-neck speeds, leaving behind those lacking the infrastructure to support the use of these AI tools?
Hi Steve! Thanks so much for your comment and engaging. I didn't have an answer right away, so I consulted experts in my network about this question.
The most promising scenario from what they shared involves AI-augmented medical centers in remote areas. Currently, doctors aren't relocating to these communities at the necessary scale - the market incentives simply aren't sufficient. AI-augmented facilities could potentially bridge this healthcare gap while remaining economically viable.
There's also potential that companies might bring infrastructure investments with them when establishing operations in these areas, creating positive spillover effects for the community.
This isn't a complete solution, but it's what I've gathered so far. I genuinely appreciate this question because it found a blind spot in my thinking. I'll definitely keep researching this topic.
After reading the results of the customer service representative's experience with AI augmentation, I asked myself, "What would an evil employer do with this data?" Well, the obvious next step is to replace all of the highly skilled customer service reps (who are likely the most highly paid) with low skilled, inexperienced reps (who can be paid less) augmented with AI. Boom, a second cost reduction and return to wider inequality.
Curious your thoughts on access to AI. I live in Nevada, where a majority of our population is located in one of our two main MSAs, Reno and Vegas. However, there are rural communities in Nevada that still don't have high-speed internet. So do you think there will be a further divide among urban versus rural workforce productivity as AI seems to progress at break-neck speeds, leaving behind those lacking the infrastructure to support the use of these AI tools?
Hi Steve! Thanks so much for your comment and engaging. I didn't have an answer right away, so I consulted experts in my network about this question.
The most promising scenario from what they shared involves AI-augmented medical centers in remote areas. Currently, doctors aren't relocating to these communities at the necessary scale - the market incentives simply aren't sufficient. AI-augmented facilities could potentially bridge this healthcare gap while remaining economically viable.
There's also potential that companies might bring infrastructure investments with them when establishing operations in these areas, creating positive spillover effects for the community.
This isn't a complete solution, but it's what I've gathered so far. I genuinely appreciate this question because it found a blind spot in my thinking. I'll definitely keep researching this topic.